Inbound Processing failing While Approving/Rejecting From Emails

Inbound Processing failing While Approving/Rejecting From Emails

Error : INBOUND SERVER unable to make a network connection

Effect: Response email lies in the INBOX folder of mailer and does not move further.

Cause : This happens mostly after a Clone/ Refresh, when all DEV/TEST/PROD sharing the same IMAP account and also have the same mailer node name.
        As a result the mail will be down with error.

Fix   :

It is recommended that each workflow mailer have its own dedicated IMAP account to prevent any locking issues.
In a scenario where multiple instances are sharing the same IMAP account, Its always recommended to have diff mailer node names for all the mailers.

- Run this in all the instances to make sure whether all instances sharing same mailer node names or diff

select SC.COMPONENT_NAME, v.PARAMETER_DISPLAY_NAME, v.parameter_name,
v.PARAMETER_VALUE
from FND_SVC_COMP_PARAM_VALS_V v, FND_SVC_COMPONENTS SC
where v.COMPONENT_ID=sc.COMPONENT_ID
and v.parameter_name in ('NODENAME','ACCOUNT')
order by sc.COMPONENT_ID, v.parameter_name;

- In case they are sharing the same...then need to edit the mailer configuration parameters.
OAM-> Workflow manager ->  Notification Mailers -> Edit
- Change the mailer Node name in either of the instance TEST/PROD
- Bring up mailer once changed
- Check the inbound processing works fine
- In Case..still issue exists then go for a dedicated IMAP account to each mailer.

Ref : ID 418931.1


UR's Key Run ;-)